Return and Refund Policy - Las Moreras Fruit and Veggies
This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Privacy Policy

WEBSITE CONTACT PROCESSING ACTIVITY

Due to legitimate interest, we centralise the privacy and personal data protection policies in the following company of TM Real Estate Group, and you may contact it with any related query, identifying the Group company with which you have a relationship and that processes your personal data. (The Legal Notice includes the companies comprising the Group)

Who is responsible for the processing of your personal data?

Why do we process your personal data?

Your personal data will be used in order to maintain communications with you to respond to your requests for information and quotes.

How long do we keep your personal data for?

Your personal data will be retained for the duration of the established relationship and, once this has terminated, they may be kept duly “blocked” based on the statute of limitation periods for any possible liabilities deriving from the data processing, for a maximum of 3 years.

What is the legitimacy for the processing of your personal data?

The legal basis for processing your personal data is

the execution of pre-contractual measures (information and quotes) at the data subject’s request.Is there an obligation to provide personal data?

It is a necessary requirement for contacting TM Real Estate Group.

What are the consequences of not doing so?

It will be impossible to provide you with the requested information.

Will we transfer your personal data?

Your personal data may be transferred (not assigned) to companies forming our business group, due to the centralisation of the communication policies based on the legitimate interest of the data controller.

What rights do you have when providing us with your personal data?

Right of Access: You have the right to know whether your data are being processed and to receive that information in writing through the requested means.

Right of Rectification: You have the right to request the rectification of your data if they are inaccurate or incomplete.

You have the right to request the deletion of your data, but you must take into account that the right of deletion is limited when there is a legal obligation to retain or block your data.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only keep them for the exercise or defence of legal claims, protection of third parties or for reasons of important public interest.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. The data controller will cease to process the data, unless there are compelling legitimate reasons or for the exercise or defence of possible legal claims.

When the processing of your data is based on consent or is necessary for executing a contract or pre-contract and it is carried out by automated means, you will have the right to the portability of your data, that is, to its being delivered in a structured, commonly used and machine readable format, including sending it to a new data controller.

Any data subject may lodge a claim with the competent supervisory authority on data protection matters, especially when they have not been satisfied with the exercising of their rights. This will require a letter sent to the Spanish Personal Data Protection Agency at Agencia Española de Protección de Datos Personales, C/Jorge Juan n.º 6, 28001 Madrid, or through its electronic office at www.agpd.es

The forms for requesting the exercising of your rights can be found in the Privacy Policy/Rights section of our website. You may also request them by writing to the data controller’s address or you can even obtain them from the electronic office of the supervisory authority at www.agpd.es, and they must be sent to the data controller’s postal or e-mail address.

What is the source of your personal data?

Initially, your personal data are collected directly from you. However, occasionally they may come from recruitment companies and other companies in TM Real Estate Group based on your consent granted.

The data provided in these cases will be those included on your CV and those you provided in your cover letter, contact details and information on education and professional experience.

Cookies Policy

General conditions of purchase